London Gatwick Airport
London Gatwick Airport Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Gatwick Airport has a 1.5 star rating from 8 customer reviews with predominantly dissatisfied sentiment and an unfavorable rating distribution.
Key Takeaways for Future Customers
- Check recent London Gatwick Airport reviews before travel to note recurring issues.
- Expect delays resolving lost luggage and difficulty reaching customer service by phone.
- Be prepared for security check hassles and potential extra fees when collecting items.
Negative Feedback / Risk Areas
- Frequent complaints about lost baggage and poor handling at arrivals.
- Customer complaints highlight unreachable contact numbers and unresponsive support.
- Issues reported with billing, paying pick up fees online, and high price level.
- Security check lapses leading to left items and stress for passengers.
Positive Feedback
Some customers note correct information provision and that the airport is functional for flying, with occasional praise for helpful staff interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Gatwick Airport has a 1.5 star rating from 8 customer reviews with predominantly dissatisfied sentiment and an unfavorable rating distribution.
Key Takeaways for Future Customers
- Check recent London Gatwick Airport reviews before travel to note recurring issues.
- Expect delays resolving lost luggage and difficulty reaching customer service by phone.
- Be prepared for security check hassles and potential extra fees when collecting items.
Negative Feedback / Risk Areas
- Frequent complaints about lost baggage and poor handling at arrivals.
- Customer complaints highlight unreachable contact numbers and unresponsive support.
- Issues reported with billing, paying pick up fees online, and high price level.
- Security check lapses leading to left items and stress for passengers.
Positive Feedback
Some customers note correct information provision and that the airport is functional for flying, with occasional praise for helpful staff interactions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
High Wycombe, Buckinghamshire
Resolved: Baggage
- - Trying to return a bag that was incorrectly collected yesterday.
- - The service is unhelpful and the number shows 'incorrect number'.
Once I talked to Staff, the Tui staff were exceptionally helpful. The baggage despatcher was very helpful.
If theycould give a phone number that was staffed by a human and not a bloody robot, the whole thing would have been good. Talk to people.
I'm trying to find out where to return a bag that was incorrectly collected yesterday, and as with all corporates now, your service is useless. Your customer services number comes up with 'incorrect number', which I guess just about sums you people up.
User's recommendation: Never have an issue. You are pushed into the cold
Croydon, Croydon
I need update on my luggage
- - Two of our five cases did not arrive.
- - We left Dubai on Friday night.
- - Please contact me today via email or 0790357**** to tell me when my cases will arrive.
We travelled back to the UK yesterday with you, and 2 of our 5 cases failed to arrive, as was the case with a number of other passengers. We left Dubai on Friday night/Saturday morning, changed at Jeddah, and arrived at Gatwick yesterday lunchtime.
I'd be grateful if you could contact me today to let me know when you will have my cases.
You can contact me either via email or on 0790357****. Many thanks,
Preferred solution: My cases back ASAP
User's recommendation: Do better. Keep us posted
IPad left at security check point
I had to put my belongings into a tray to scan at security, and my iPad was left behind. I cannot get hold of anyone to find out where it is and how I can get it back!
- Good for flying
- Security check
Preferred solution: My iPad was left behind at security!!
User's recommendation: Check you take all your stuff at security !!
Cambridge, Cambridgeshire
Left small shoulder bag in arrivals while picking up luggage
- - Collected luggage at Gatwick South and helped a lady push one trolley instead of two.
- - Left a small bag in the other trolley by belt7; realized at home.
I collected my luggage at GATWICK South and then tried to help a lady i knew with her trolley as she could not push it.
I then put my luggage on top of of hers and pushed 1 trolley instead of 2.
I accidentally not knowing left my sml bag in the other trolley in baggage hall near belt no 7.
I did not realise till I got home.
I had a few things which I can describe.
Preferred solution: I would like to get my bag back please.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo make a complaint
- - I can't reach Gatwick Airport customer service via listed numbers.
- - There was no reply within the promised timeframe regarding a serious complaint.
I have spent several hours trying to locate a working telephone number to contact Gatwick Airport's customer service or complaints department. Unfortunately, the numbers listed are consistently unreachable, and there appears to be no way to speak directly with a representative.
My intent was to follow up on a serious complaint that has been ongoing for quite some time. Despite assurances that I would receive a response within a specific timeframe, no such reply has been given. I am extremely disappointed by the way Gatwick Airport has handled this matter.
Their lack of communication and accountability reflects poorly on their commitment to customer care. As someone who is severely disabled and living with multiple chronic medical conditions, this experience has further exacerbated my health and wellbeing.
User's recommendation: Be mindful of there poor customer care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable call you
- - Free calls exist, but I can't make a call.
- - Please call me.
Got free calls, not allowing me to call. If you can call me, it would be appreciated.
Got free calls, not allowing me to call. If you can call me, it would be appreciated.
Got free calls, not allowing me to call. If you can call me, it would be appreciated.
Preferred solution: Info
User's recommendation: Number can call
Thank you so much
Very good very good job thank you very much for your service thank you for your help and support it was a pleasure to have you on thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost luggage
- - Luggage lost for 5 days with no apology.
- - Emails and chats were not reviewed, and I was told to contact Gatwick airport, with no resolution.
Utter nonsense. I will ensure someone pays
Not helpful at all. Full stop
Qatar Airways at Gatwick lost my luggage for 5 days and not apologised or given me any explanation how this happened. I have sent emails, had online chat with full detailed transcripts.
No one has looked into it. Whats the point of filling complaints if youre not going to do anything about it. Today I was told to get in touch with Gatwick airport, almost as if it had nothing to do with Qatar Airways.
This has sent me over the edge with high blood pressure. I will not keep quiet about this
User's recommendation: Utter nonsense customer service. Toltsl rubbish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost baggage!!! BRITISH AIRWAYS
- - Las Vegas to Gatwick BA2276 passenger reports luggage lost for three weeks.
- - They say BA offers little help and cannot locate the bag.
Business class passenger from Las Vegas flew to Gatwick on 9th April BA2276. Who do I speak to about my lost luggage in Gatwick Airport?
I am getting absolutely nothing from British Airways. Very angry and frustrated. I need to know where my luggage is! It's been three weeks now.
Absolutely awful service from BA! Will never ever travel with them again and will report, report, report accordingly. Frequent flyer. I fly every month, and it's my first time flying with BA in my ten years of continuous travelling, and they lost my luggage as a business class passenger and simply do not get in touch and seem to be doing nothing about it.
Still unsure how baggage in this day and age still gets lost. What is wrong with these businesses? Failing.
I have to call up every single day to speak to a different Tom, *** and Harry who simply beat around the bush, keep me on hold, and then tell me they don't know where my bag is. Literally losing sleep over here over my luggage!!!
Preferred solution: Deliver product or service ordered
User's recommendation: zero! do not fly BA
Lost hand luggage
I am very disappointed that you can’t talk to anyone specially when you lost your luggage.
I am very disappointed that there is no customer services contact number. You are stressed and there is no help at all. Very very diappointed
User's recommendation: There should be a genuine customer service for airport
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuty free
- - Bought a bottle at Gatwick with bag, receipt, and tag intact.
- - In Turkey I was told I couldn't bring it back and had to dispose or drink it.
Bought a bottle of drink as a gift from Gatwick, went to Turkey, bag still sealed, receipt still in bag, tag still on bottle, everything still the same as when bought. Turkey then decided to tell me I could not bring it back through and was told either dispose of it or drink it.
I could not drink it, so I opened, drank a little, and poured it away.
I then went to duty-free, and the gentleman that was serving me said if the bag was sealed, I should have been able to carry it back through. I have video receipts of what I bought at Gatwick and what I had to then buy in Turkey.
- Give information correctly
Preferred solution: Full refund
User's recommendation: Ask for details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk to check in desk
Please we lost bag 10kg inside mens smart shoes sweater Hugo boos black bag material please halp is clothing for funiral
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost item
- - Missing checked bag P466**** from Lagos to London on P47578 (31 March 2025); no explanation; it may have been swapped and they'd contact if returned.
Dear @flyairpeace I flew from Lagos to London on your flight P47578 (date 31 March 2025) only to discover on arrival that one of my checked in bags ( number : P466****) is missing
I have not been offered any explanation as to why this has happened
I have only been told that they hoped that it was a swap and if it happened to get returned , I would be contacted. This is quite disappointing and at the same time I really feel let down flying Airpeace Gatwick-Lagos for the first time and I am being told this.
May I know the next steps to recovering my lost luggage which contains items that of importance to me and my loved ones
Thank you
Dr Chiemezie Ibe
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I left my laptop
I was picking my friend and he left hes hand bags next to Costa coffee and he wants to know if hes bags still there
Person enquiry
Good afternoon sir or madam
I have enquiry about person arrived in flight Number QR 327 (Qatar Airways)
Arrival uk time 13.25 pm
Person name Harpreet Singh
Indian national
Paying pick up fees
- - Cannot pay pickup fees online or by phone; the process is complicated.
- - Seeking help to pay the pickup fees.
Hi i am trying to pay pick up fees online from Sunday i couldnt pay it and find the way how to pay it online or by phone nothing is working is to complicated i dont what i have to do now please can someone help me to pay the pick up fees thanks
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